REFUND POLICY 


Returns

Our policy lasts 14 days for refund. Please send an email to info@bonbonfistral.com informing us of any problems within 14 days. If this time has expired since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number. This will have been emailed to you on purchase and will also be packaged with your order.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping
To return your product, you should mail your product to: Bon Bon Fistral, Fistral Beach, Newquay, Cornwall TR7 1HY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When refunding an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Instore Returns and exchange policy 

Purchases made instore can be refunded up to 5 days after purchase and an exchange can be made with 14 days. 

Earrings cannot be refunded or exchanged unless faulty.

 

Christmas Exchange Policy

Purchases made after the 20th November 2023 will be eligible for extended exchange until the 2nd January  

CHRISTMAS COLLECTIONS

SHOP DECORATIONS

Discover our diverse range of Christmas decorations, ranging from kitsch to boho styles. Each piece is carefully selected to bring joy to your holiday season. With affordable prices, you can easily create a festive atmosphere in your home.

PARTY WEAR

Elevate your party ensemble with our selection of festive-inspired garments and accessories. Command attention on the dance floor. Take your party outfit to the next level with our wide range of festive-inspired garments and accessories. Capture all eyes on the dance floor.

JEWELLERY GIFT LIST

Discover our carefully curated selection of stunning jewelry gifts. Elevate your Christmas celebrations with the brilliance of our jewelry collection. Choose from a wide variety of pieces that are ideal for gifting or adding a touch of glamour to your festive outfit.

INTERIORS GIFT LIST

If you're searching for the ideal gift for someone who appreciates interior design, look no further! Our collection of interior products is guaranteed to impress. From cozy cushions to elegant candles and stylish tableware, we offer a gift selection that will delight all home decor enthusiasts this holiday season.

STOCKING FILLERS

The perfect stocking fillers or secret Santa gifts for loved ones, work colleagues and friends. From chocolate to DIY pottery kits we have you covered Looking for the perfect stocking fillers or secret Santa gifts? Look no further! Our store offers a wide range of options that are sure to impress your loved ones